Power | FAQs

Power is a digital lender committed to be the preferred financial partner of every worker in Africa with a verifiable source of income by providing affordable and easily accessible solutions via a mobile App through a concept that we call Workplace Banking.

Power currently offers 4 main products:

Pay – early access to your earned wages via salary advance any time, anywhere to help meet your day to day needs. The amount spent will be automatically deducted from your next paycheck

Save – set custom savings goals or invest in Money Money Funds and start building a safety net for you future
Borrow – qualify for affordable, slighter longer term loans where no forms are required and with no hidden fees
Protect – Improve your capacity to cope with risk through access to affordable insurance coverage at no upfront cost. Get traditional medical, telemedicine and auto insurance immediately with our premium financing options

Although the Power App is currently available on Google Play and coming soon to Apple Store, the core functions of our Products are currently only available to employees of companies that have agreed to partner with us. This is because we use a check-off system for repayment. So if your company is not one of our valuable partners, we strongly recommend that you reach out to your HR or Finance Manager and tell them to schedule a demo with us or give call us at 0711 082 222 to learn more about Power Financial Wellness today!

Follow these simple steps to verify your account:

Log in to the Power App.
Click on the menu
Scroll down to my profile and click on it.
Under My profile click on Verify.
Follow the guidelines on the below page and click on verify.
The app will prompt you to take a selfie/ Make sure your face is fits exactly within the oval (remember to smile).
After the selfie, the app will prompt your back camera. Take a picture of the front of your Original ID. Click Yes if you can see the details of the ID.
After submission, the app will take approximately 60-90 seconds to verify your details.

How to Register/ Sign up

Download the Power Financial Wellness Wellness App here and click on sign up.
Enter your mobile phone number and your email address and click on next.
You will receive a 4-digit one-time-pin (OTP) code on the phone number you provided. Enter that code and proceed.
Enter your National ID number and create a unique password that you will use to log in every time.

Fill in the rest of your details correctly and click on complete registration.

How to verify my account

Log in to the Power App.
Click on the menu
Scroll down to my profile and click on it.
Under My profile click on Verify.
Follow the guidelines on the below page and click on verify.
The app will prompt you to take a selfie/ Make sure your face is fits exactly within the oval <remember to smile>
After the selfie, the app will prompt your back camera. Take a picture of the front of your Original ID. Click Yes if you can see the details of the ID.
After submission, the app will take approximately 60-90 seconds to verify your details.

How to set my password

Download the App and click on sign up
Enter your Phone Number and email address and click on next
Enter a one-time 4-digit passcode which you will receive on the phone and click on the arrow
Fill in your details correctly, Under the password tab enter a password that contains a capital letter, a small letter, a number, and a special character example (Password@123).
Repeat the same password under the confirm password tab and click on complete registration

How to Link Company

Log in to the Power app.
Go to My profile- Click on the link to your company.
You will see the name of your company- i.e Your Company.
Confirm your number by selecting your mobile number and agreeing to T&Cs.
You will then receive an OTP (One-time passcode).
Enter that OTP and you will be all good to go

USSD Code Number
The Power USSD Code is *789*789#

Using the USSD code you will be able to access the following PAY (Salary advance) services;

1. Cashout – withdrawing your salary advance to Mpesa
2. Send Money
3. Buy Airtime
4. Buy Goods
5. Pocket Power

How to repay using M-PESA

Go to MPESA

Click on Lipa na Mpesa
Go to PAYBILL
Go to Business Number
Enter the Business Number as 982612
Go to Account Number
Enter the Account Number as YOUR FULL NAME
Enter the Amount you desire to pay
Enter your Mpesa PIN

Notification from the company will read FRICTIONLESS ENTERPRISES LTD

Update your account details: Name, Email address, Phone number, or Marital Status:

Select My Profile from the menu bar.
Click the Edit Profile icon on the field you’d like to change.
Click on the pencil icon or Space bar against the field you would like to change
Click update after completing all the fields.
Your profile will be updated automatically.
*In case you cannot remember your pin, click on the Forgot PIN button and follow the instructions.

How to reset a forgotten password

Enter your Phone Number on the Login page.
Click on Forgot Password
You’ll be prompted to Enter your Phone Number
Enter the One Time Passcode that will be sent to your phone.
Prompt on the new page to Set New Password
Enter your New Password, then Confirm Password
The password is reset. You can log in to the Account successfully.

Changing your password

Go to Power App, Enter your phone number and password, and click on log in
Go to the home page and click on the menu bar
Scroll and click on my profile
Scroll and click on the settings
Click on Change Password
Enter the current password, and new password, repeat the new password, and click on the next
Enter the OTP code sent to your Phone and click on the arrow.

How to change the Power PIN

Log in to the Power App

Go to the home page
Click on the menu and select my profile
Click on settings
Click on change pin and update.

How to cash out

Log into the App.
Click on the PAY screen. You will be able to see your maximum affordability
Click on the cash out option
Indicate the amount you would wish to cash out
Select or enter the phone number you wish to cash out to
Click on next
On the pop-up notification that will come up, click on the check box then click proceed
Enter your 4-digit transactional PIN and click on the arrow

How to cash out from your Power pocket

Log into the App.
Click on the pay screen.
You will be able to see your maximum affordability
Click on the name of your company in the semi-circle. You will see a drop-down, then click on Power Pocket.
Click on cash out

How to buy Airtime

Click on Pay
Under Pay, services select buy airtime
Enter the amount you would wish to use to purchase airtime
Select the service provider
Select the phone number you would want to buy airtime for
Click on Next
You will get a pop-up Notification with a summary of the transaction
Click on the check box then click Proceed
Enter the transaction PIN and click on the arrow

How to repay Borrow

Click on the borrow feature.
Select the loan you want to repay and click on repay the loan
Select if you want to repay via Mpesa or Power Pocket as you key in the amount you want to repay Indicate the amount you would wish to cash out
Under cash out, select the phone number/ enter the phone number
Click on Next
On the pop-up notification click on the check box then click proceed.
Enter a 4-digit transactional PIN and click on the arrow.

Eligibility For another Loan

Affordability is calculated automatically depending on the agreement we have with your company.

For PAY, You can transact as many times as long as you still have affordability.
For BORROW, it is based on on your affordability as well as the approved limit of loans that has been agreed upon with your employer, not exceeding 5 active loans at any one time

None! There is no cost for companies to join the Power platform.

No, employee onboarding on Power is FREE! You only get charged for the services you access on Power.

Absolutely not! All costs and fees will be displayed before you access any services on Power.

Power connects you to various fund managers. The returns on savings can range between 7% and 9%.

Power has partnered with regulated financial service partners and ensures our systems go through rigorous tests. Your money sits safely in the banks’ systems and we continually work with our partners to ensure our systems are updated and secure.

FAQs

What is Power?

What services does Power offer?

How do I join Power?

I am not able to verify my identity, how can you help with the self-verification process?

I received an SMS from Power FM saying that our Company has an agreement with Power Financial Wellness. How do I sign up for the services?

I am not able to verify my identity, please help with the self-verification process.

I have been trying to set my Password for the Power App but it keeps rejecting it. How should I go about setting up one?

I have completed the sign-up process and noticed under the profile section an option to link our Company. I clicked on it and I can see my company name. What are the next steps I need to take to complete this process?

I use an analog phone / I do not have internet bundles/ Do you have another way that I can access the Power services without a smartphone? Is there a USSD code I can use and what services are available on it?

I would like to clear my loan so that I do not get deducted from my salary and I do not have access to the Power App. What are my repayment options? Do you have a Paybill number?

How to change my account details on the Power App?

I cannot remember my password for the Power App. What should I do?

How do I change my password?

My Power Transactional PIN may be compromised and therefore I would like to change it

I would like to get a Salary Advance/ I need to withdraw the money from the App. Where do I go about getting it from the Power App?

I have money in the Power App, being held in my Power Pocket and I would like to withdraw it. How do I go about accessing my money?

I would like to buy Airtime from the Power App. How can I achieve this?

I would like to make repayments to my loan and clear it all/ I would like to reduce my Borrow loan/ I would like to settle a specific loan/ I would like to repay a Borrow Loan and request for another loan. What steps do I need to follow on the Power App?

I would like to know if I can get a loan. How many times can I get a loan on the Power App?

What are the cost implications to our company?

Will I be charged as an employee to register on Power?

Are there any hidden costs and charges when using Power?

How much will I get on my savings?

How safe is Power?